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FAQ
What is your turnaround time for apparel+product orders?
Current turnaround time is 7-12 business days.
I ordered the wrong size. Is it possible to make an exchange?
I do not accept exchanges or returns. Due to the pandemic and sanitary issues, I will not be able to resell the item that you received. If there are ANY problems with your order, please reach out to cmtdesignsstudio@gmail.com and my team will work to correct it. Please keep in mind there are no other refunds, only store credit.
I have a store credit and I would love to use it. How can I use it?
Each customer is required to make an account when they make a purchase. First ensure you are signed into your account, then you will see the credit on the checkout page.
I reached out to you through email and have not received a response. How can I reach you?
Please allow up to 4 business days for a response to your email. My team is not full time so we cannot always respond immediately. This does not mean that you can message me on my social media. I will direct you to the customer service email. My DMs get slammed daily and with most platforms not having a search feature for the DMs, it's difficult to search through DMs for messages that I have missed.