Hey everyone! I am going to put all of my most frequently asked questions onto one page!
What is your turnaround time?
My turnaround time is 21-28 business days. I do not keep apparel inventory in my house. So I need to allow time for it to be made. For both of my fufillment centers, apparel takes up to 21 business days to be printed and shipped out to me. Trust me I know that seems like a long time. We are in the day and age of Amazon Prime. But please keep in mind that I put apparel orders in bulk to the printer, who then has to order blank goods, receive them, and print them. They then get shipped out to me, and I have to ship them back out to you - so this is not a speedy process. However it is very possible that your order will be shipped out before the 21-28 business day cut off!
I ordered a sticker and a phone case together. Why are they being shown as two different transactions on my receipt?
For some of my products, I have another fulfillment center that fulfills those products. I personally have all stock of stickers, magnets, keychains, and stationery on hand. With the uncertainty of how many of each phone model to buy for the cases, I do not keep those on hand. They are made to order and shipped to you automatically. If you order more than a phone case, I will always write on the packing slip that your phone case will be coming separately.
I ordered one sticker. Will there be a tracking number?
Whenever you purchase any product, you will notice that there are different shipping options. If you order is less than 5 oz. It will be shipped without tracking in an envelope. All tee orders will have a tracking number.
I ordered the wrong size. Is it possible to make an exchange?
I do not accept exchanges or returns. Due to the pandemic and sanitary issues, I will not be able to resell the item that you previously order. If there are ANY problems with your order, please reach out to firstname.lastname@example.org and my team will offer you a store credit so you can make an even exchange. Since we try to do even exchanges, there are no other refunds other than a store credit.
I have store credit and I would love to use it. How can I use it?
Each customer is required to make an account whenever they make a purchase from my page. Whenever there is a store credit that is applied to your account, you will see it on your customer account and how to apply the store credit. Once a store credit has been applied to your account, no refunds will be given.
I reached out to you through email and have not received a response. How can I reach you?
Please allow up to 4 business days for a response to your email. My team is not full time so we cannot always respond immediately. This does not mean that you can message me on my social media. I will direct you to the customer service email. My DM's get slammed daily and with most platforms not having a search feature for the DMs, I am not able to search through my DMs for messages that I have missed.
I would like to order a custom product. Can I contact you through social media to order a custom order? Why is your custom order price $50?
You can send all custom order questions to email@example.com. This email is solely for collabs and custom orders. There is also a contact form on the 'Lettering' page of my website for more graphic design info. The $50 is a deposit of the final cost of the product and it locks you into my calendar. However, if your product is for commercial use, there will be a $250 deposit and multiple contracts for you to sign in regards to my copyright. I hand draw and hand write every single aspect of my designs and my price reflects that.
I would love to become a brand rep for your products. Do you have brand reps?
I do have a brand rep program. I open applications for the program every 90 days. This will ensure that I do not have a huge influx of applications to constantly go through.